The presentation will outline and discuss eight measures to monitor and control agile coaching performance.

The role of the agile coach has changed over the years from one that was primarily about enabling delivery to one that can encompass business agility, leadership mindset coaching all the way to organisational redesign. In this presentation Niall McShane will put forward a model to allow organisations to monitor and control the performance of the agile coaching service as it is deployed across an enterprise change program.

The intent of the proposed model is to ensure organisations design the agile coaching service they require prior to hiring agile coaches. Once the service is designed it is then possible to use the model presented to know if the agile coaching service is delivering against the expected outcomes.

About Niall McShane

Niall McShane is the founder and Managing Director of SOURCE as well as the internationally recognised author of “Responsive Agile Coaching-how to accelerate your coaching outcomes with meaningful conversations”. Niall is a coach at heart and throughout his career has applied coaching in many situations; sports, life, leadership and for the last 12 years, agile and ways to work. There are two consistent themes in all of the coaching Niall has delivered over the years; performance (getting the outcome) and growth (getting better). These two elements are central to his life and work at SOURCE. His overarching vision for the future of work (and his motivation for founding SOURCE) involves enabling organisations to get work done through the application of ways of working that promote tolerance, kindness and patience for fellow workers.